"Read-Only" in Cerbo

Overview

This article provides information on the "Read-Only" version of Cerbo. This version significantly reduces access to the system and is typically used in situations when a life event results in a temporary closure of the clinic.

Details

What is Read-Only?

"Read-Only" is a highly restricted version of Cerbo that allows you to access your existing data, while removing the ability to add new data or interact with the system for the purpose of seeing patients. It is typically used in circumstances when a life event results in a temporary closure of the clinic, or for a brief period following a provider's retirement. The Read-Only version of Cerbo essentially puts your EHR in stasis until you are able to resume business. The Patient Portal is disabled while in Read-Only.

Due to the disparity of access between the standard and Read-Only versions of Cerbo, requests to transition in or out of Read-Only must be submitted via email to [e-mail] from the designated main contact at your clinic.

Things you can do in Read-Only:

• Use your fax line
• Export/fax patient data
• Run financial & non-financial reports
• View documents, encounter notes, and full patient history

Things you cannot do in Read-Only:

• e-Prescribe
• Add new users
• Add patient data
• Manage databases
• Create encounter notes
• Schedule appointments
• Utilize the patient portal
• Submit lab requisitions or receive lab results
• Process payments of any kind (including automatic subscription payments)
• If your account is integrated with ActiveCampaign, that integration will not function while in Read-Only.

Patient Portal:

Patients will not be able to access the portal while in Read-Only, however, under Pt Portal Patient Portal Settings you can create a patient-facing message on the portal home page with any details you would like them to be aware of. You will continue to have access to your outbound fax line if a patient requests a copy of their records.

Requesting Read-Only:

• Requests must be submitted to [e-mail] from your clinic's Main Contact. 
• The transition to Read-Only mode goes into effect at the start of your next billing cycle. 

Billing Details:

• While in Read-Only mode, your subscription will include a charge of $63/mo. 
• Your standard subscription fees will be paused during this period.
• If your Cerbo subscription includes inbound fax service or ActiveCampaign, those services will remain active unless otherwise requested and charges will continue to apply.
• When applicable, fax overage charges will be invoiced as outlined in Integrated Fax FAQ: Fax Usage and Billing
   

Resuming Full Access:

• Your clinic's Main Contact can request to restore full access at any time by submitting a request to [e-mail]. 
• Requests to restore your account back to full access will be processed within three (3) business days. Standard subscription fees will resume once access is restored, and your recurring invoice date will be adjusted accordingly.
• Once full access has resumed, your account is inelligble for Read-Only for a period of twelve (12) months.