I didn't receive the confirmation email!

Overview

If you didn't receive a confirmation email after registering for the patient portal, this guide helps you troubleshoot the issue and resend or locate your confirmation. Check your spam folder first, then follow these steps.

You should receive an email after:

1. Registering as a new patient/ client using the online registration form
2. Completing the form to request a username reminder, password reset, or to activate your Patient Portal account.

If you do not see the expected email in your inbox, it may be in your spam/junk filter. Check your spam/junk mail folder and, if you don't see it there, search your email for an email coming from [e-mail].

You can also "whitelist" the email address/ add it to your safe senders list. The process depends on your email program, and here is a handy guide (provided by an unrelated third party). You can whitelist [e-mail], [e-mail], and ideally the whole @md-hq.com to ensure that messages from your provider's office are delivered to your inbox.

See also:

• Logging into Your Patient Portal Account
• New Patient/Client Registration    
• Patient Portal Overview

Other keywords: email error, confirmation, patient portal